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      Help & Support

      Shipping

      What do I do if I receive a notification saying my package is “Delivered” however I did not receive it?

      You can check your mailbox, porch, garage, or any place in your house where the carrier might have placed it safely. You can also check it with others in your house that might have accepted the package. There are some instances that the courier is updating the status to “Delivered” but could still take 24-28 hours before they can deliver it to you. This is because of the surge of packages being handled by the local courier. If 48 hours have passed and you still do not have it, you can contact us or directly get in touch with your local courier.

      How can I find my local tracking number? 

      We have our Track Your Package feature on the website however it will not provide your local tracking number. If you would need to contact your local courier, you can get your local tracking number by going to https://www.kenkoback.com/apps/parcelpanel

      Why is my tracking number not working?

      Our tracking numbers take a couple of days to become active. Tracking numbers have been slow to update despite the packages being shipped as they are processed by our shipping partners. Don’t be alarmed if you get an error message when you track the package, kindly give it some time to be activated.

      Why is my tracking number not moving/updating?

      Due to the number of packages being handled by our couriers, some of the package statuses are not being updated in real-time. Sometimes, the packages are being delayed because of unforeseen incidents. If you think that the package has been stuck for a period of time, you can contact us and we will be happy to verify the status with our Logistics Team.

      Where are your products shipped from?

      We have two warehouses in Arizona and Shenzhen. We follow strict protocols and make sure devices are sanitized for your protection before they are shipped. We are also monitoring all packages to make sure they are delivered in a timely manner.

      The shipping address is incorrect, how can I change it?

      If the shipping address needs to be updated and the order is not yet fulfilled, we will be happy to update it on our end. Kindly send us an email at support@kenkoback.com. However once the order is fulfilled, we will no longer be able to make the changes. In this case you need to monitor the package then and once it is endorsed to your local courier, you can contact them and request the update.

      I received an incorrect device, what can I do?

      Our warehouses pride themselves on the accuracy of their picks, however should you happen to receive the wrong order, you can send us an email at support@kenkoback.com and kindly attach a photo of the incorrect device for verification.

      I returned my order and tracking shows that it is already delivered to you.

      You can send us an email at support@kenkoback.com and we will be happy to make a follow-up to our returns facility. Please note that we send a driver to our PO box once a week on Tuesday to collect the returns. It takes our team 3-4 business days to quality check the products and process refunds. If the product is damaged then you may not be eligible for a return.

      ORDERING

      I forgot to use the discount code, can I cancel the order and place a new one with the code?

      If in case you forgot to apply the discount code, you can get in contact with us to manually update the code. Just make sure to provide the code for us to check if you are eligible to use the code. 

      There is another charge showing in my bank account. Was I double-charged?

      If in case you see two charges, the other one might be the authorization charge. This is not an actual charge, an authorization charge is an approval from a card issuer, usually through a credit card processor, that the customer has sufficient funds to cover the cost of the transaction. You can also verify this with your banking authority.

      Why am I not receiving email updates?

      You may not be receiving confirmation emails or updates due to an invalid email when you placed your order. Our emails will also occasionally appear in your junk mail folder, so please check that inbox as well.

      I incorrectly placed the order, can I still cancel it?

      You are entitled to cancel your order within 24 hours after it was placed. You can send an email to us for the cancelation request and kindly inform us on the subject line that it is a cancelation request for it to notify us that it is urgent. Please note that our Customer Service Team is out of the office during the weekend. If in the event the order was fulfilled, you need to return the device to us for a refund.

      I did not receive my invoice, how can I request it?

      If you would like to request an invoice, you can send us an email and we will be happy to provide it to you. 

      Which currency is shown on your website?

      Prices on our website will be shown in your local currency but will automatically convert to USD at checkout.

      Which payment methods do you accept?

      • We accept payments in USD from the following card providers:
      • Visa
      • Mastercard
      • American Express
      • Afterpay
      • We also accept PayPal and Apple Pay.

        If you're using Apple Pay, please take extra care to double-check your shipping address before placing your order, as it sometimes auto-fills your billing address into the shipping address section.

      Can I use multiple discount codes at once?

      Unfortunately, there is a limit of one discount code per order! Many of our discount codes are also limited to one use per customer.

      Product

      What is the difference between the Neck Cloud and the Neck Hero?

      The Neck Cloud is made from firm memory foam so it is a lot more comfortable but only has two levels of traction depending on which end of the device you use. The Neck Hero is made from ABS and is a lot harder due to the acupressure nodes. However, the Neck Hero has three adjustable levels which allows for more cervical traction. The acupressure nodes are a point of contention with our customers. Certain customers love them while others don't like them at all. This is the main reason we added the Neck Cloud to our line.

      Can I use the back stretcher on a chair?

      Yes, the back stretcher doubles as a lumbar support so you can use it while sitting on a chair. However, we highly recommend using it on the floor to maximize the stretch.

      When I first used the device, I felt soreness & stiffness?

      You may feel soreness or stiffness after using the device for the first couple times. This is just your body adjusting to the device. After continual use, you will start to experience all the amazing benefits like thousands of our other customers.

      How long do I need to use the device (Neck Hero, Back Stretcher or Neck Cloud)?

      We recommend starting with 2 five minute sessions a day then building up towards 10-minute sessions per day.

      How soon can I see the results?

      The majority of customers experience relief instantly. This also depends on the severity of the pain. Others began to see a remarkable improvement in their condition after a couple of weeks of use.

      I received my Snooze Right and it has a strange smell?

      Our pillows are all vacuum-sealed to protect them during transit. On occasion when unpacking the pillow, it may have a strong odor. You can leave the pillow outside under the sun for a couple days and the smell will disappear.

      I bought a neck stretcher and the arch keeps on popping out when I assemble it. Is it defective?

      Sometimes if the device has been kept in one position for a long time the ABS starts to mould into that shape. When you move down a position on the device the larger side will start to pop out. In order to fix this, you will just need to place the larger side into the desired position first before sliding in the curved side. That should keep the device in position.

      What specific health conditions can I use for the Neck Hero™ - Cervical Traction Device?

      This device is perfect for treating: chronic neck pain, tension headaches, tight & sore neck muscles, desk posture as well as upper back & shoulder pain. It’s also great for treating specific conditions like cervical spondylosis, disc degeneration, pinched nerve & herniated disc.

      What specific health conditions can I use for the Kenko Back™ - Orthopedic Back Stretcher?

      Our Orthopedic Back Stretcher can help with back, neck, and shoulder pain and has assisted customers with sciatica, spinal stenosis, spinal compression, and bulging discs. It works great to stretch your back and naturally decompress your spine which relaxes your muscles and restores your natural curve.

      Shipping

      What do I do if I receive a notification saying my package is “Delivered” however I did not receive it?

      You can check your mailbox, porch, garage, or any place in your house where the carrier might have placed it safely. You can also check it with others in your house that might have accepted the package. There are some instances that the courier is updating the status to “Delivered” but could still take 24-28 hours before they can deliver it to you. This is because of the surge of packages being handled by the local courier. If 48 hours have passed and you still do not have it, you can contact us or directly get in touch with your local courier.

      How can I find my local tracking number? 

      We have our Track Your Package feature on the website however it will not provide your local tracking number. If you would need to contact your local courier, you can get your local tracking number by going to https://www.kenkoback.com/apps/parcelpanel

      Why is my tracking number not working?

      Our tracking numbers take a couple of days to become active. Tracking numbers have been slow to update despite the packages being shipped as they are processed by our shipping partners. Don’t be alarmed if you get an error message when you track the package, kindly give it some time to be activated.

      Why is my tracking number not moving/updating?

      Due to the number of packages being handled by our couriers, some of the package statuses are not being updated in real-time. Sometimes, the packages are being delayed because of unforeseen incidents. If you think that the package has been stuck for a period of time, you can contact us and we will be happy to verify the status with our Logistics Team.

      Where are your products shipped from?

      We have two warehouses in Arizona and Shenzhen. We follow strict protocols and make sure devices are sanitized for your protection before they are shipped. We are also monitoring all packages to make sure they are delivered in a timely manner.

      The shipping address is incorrect, how can I change it?

      If the shipping address needs to be updated and the order is not yet fulfilled, we will be happy to update it on our end. Kindly send us an email at support@kenkoback.com. However once the order is fulfilled, we will no longer be able to make the changes. In this case you need to monitor the package then and once it is endorsed to your local courier, you can contact them and request the update.

      I received an incorrect device, what can I do?

      Our warehouses pride themselves on the accuracy of their picks, however should you happen to receive the wrong order, you can send us an email at support@kenkoback.com and kindly attach a photo of the incorrect device for verification.

      I returned my order and tracking shows that it is already delivered to you.

      You can send us an email at support@kenkoback.com and we will be happy to make a follow-up to our returns facility. Please note that we send a driver to our PO box once a week on Tuesday to collect the returns. It takes our team 3-4 business days to quality check the products and process refunds. If the product is damaged then you may not be eligible for a return.

      ORDERING

      I forgot to use the discount code, can I cancel the order and place a new one with the code?

      If in case you forgot to apply the discount code, you can get in contact with us to manually update the code. Just make sure to provide the code for us to check if you are eligible to use the code. 

      There is another charge showing in my bank account. Was I double-charged?

      If in case you see two charges, the other one might be the authorization charge. This is not an actual charge, an authorization charge is an approval from a card issuer, usually through a credit card processor, that the customer has sufficient funds to cover the cost of the transaction. You can also verify this with your banking authority.

      Why am I not receiving email updates?

      You may not be receiving confirmation emails or updates due to an invalid email when you placed your order. Our emails will also occasionally appear in your junk mail folder, so please check that inbox as well.

      I incorrectly placed the order, can I still cancel it?

      You are entitled to cancel your order within 24 hours after it was placed. You can send an email to us for the cancelation request and kindly inform us on the subject line that it is a cancelation request for it to notify us that it is urgent. Please note that our Customer Service Team is out of the office during the weekend. If in the event the order was fulfilled, you need to return the device to us for a refund.

      I did not receive my invoice, how can I request it?

      If you would like to request an invoice, you can send us an email and we will be happy to provide it to you. 

      Which currency is shown on your website?

      Prices on our website will be shown in your local currency but will automatically convert to USD at checkout.

      Which payment methods do you accept?

      • We accept payments in USD from the following card providers:
      • Visa
      • Mastercard
      • American Express
      • Afterpay
      • We also accept PayPal and Apple Pay.

        If you're using Apple Pay, please take extra care to double-check your shipping address before placing your order, as it sometimes auto-fills your billing address into the shipping address section.

      Can I use multiple discount codes at once?

      Unfortunately, there is a limit of one discount code per order! Many of our discount codes are also limited to one use per customer.

      Product

      What is the difference between the Neck Cloud and the Neck Hero?

      The Neck Cloud is made from firm memory foam so it is a lot more comfortable but only has two levels of traction depending on which end of the device you use. The Neck Hero is made from ABS and is a lot harder due to the acupressure nodes. However, the Neck Hero has three adjustable levels which allows for more cervical traction. The acupressure nodes are a point of contention with our customers. Certain customers love them while others don't like them at all. This is the main reason we added the Neck Cloud to our line.

      Can I use the back stretcher on a chair?

      Yes, the back stretcher doubles as a lumbar support so you can use it while sitting on a chair. However, we highly recommend using it on the floor to maximize the stretch.

      When I first used the device, I felt soreness & stiffness?

      You may feel soreness or stiffness after using the device for the first couple times. This is just your body adjusting to the device. After continual use, you will start to experience all the amazing benefits like thousands of our other customers.

      How long do I need to use the device (Neck Hero, Back Stretcher or Neck Cloud)?

      We recommend starting with 2 five minute sessions a day then building up towards 10-minute sessions per day.

      How soon can I see the results?

      The majority of customers experience relief instantly. This also depends on the severity of the pain. Others began to see a remarkable improvement in their condition after a couple of weeks of use.

      I received my Snooze Right and it has a strange smell?

      Our pillows are all vacuum-sealed to protect them during transit. On occasion when unpacking the pillow, it may have a strong odor. You can leave the pillow outside under the sun for a couple days and the smell will disappear. 

      I bought a neck stretcher and the arch keeps on popping out when I assemble it. Is it defective?

      Sometimes if the device has been kept in one position for a long time the ABS starts to mould into that shape. When you move down a position on the device the larger side will start to pop out. In order to fix this, you will just need to place the larger side into the desired position first before sliding in the curved side. That should keep the device in position.

      What specific health conditions can I use for the Neck Hero™ - Cervical Traction Device?

      This device is perfect for treating: chronic neck pain, tension headaches, tight & sore neck muscles, desk posture as well as upper back & shoulder pain. It’s also great for treating specific conditions like cervical spondylosis, disc degeneration, pinched nerve & herniated disc.

      What specific health conditions can I use for the Kenko Back™ - Orthopedic Back Stretcher?

      Our Orthopedic Back Stretcher can help with back, neck, and shoulder pain and has assisted customers with sciatica, spinal stenosis, spinal compression, and bulging discs. It works great to stretch your back and naturally decompress your spine which relaxes your muscles and restores your natural curve.

      Help & Support

      Shipping

      What do I do if I receive a notification saying my package is “Delivered” however I did not receive it?

      You can check your mailbox, porch, garage, or any place in your house where the carrier might have placed it safely. You can also check it with others in your house that might have accepted the package. There are some instances that the courier is updating the status to “Delivered” but could still take 24-28 hours before they can deliver it to you. This is because of the surge of packages being handled by the local courier. If 48 hours have passed and you still do not have it, you can contact us or directly get in touch with your local courier.

      How can I find my local tracking number? 

      We have our Track Your Package feature on the website however it will not provide your local tracking number. If you would need to contact your local courier, you can get your local tracking number by going to https://www.kenkoback.com/apps/parcelpanel

      Why is my tracking number not working?

      Our tracking numbers take a couple of days to become active. Tracking numbers have been slow to update despite the packages being shipped as they are processed by our shipping partners. Don’t be alarmed if you get an error message when you track the package, kindly give it some time to be activated.

      Why is my tracking number not moving/updating?

      Due to the number of packages being handled by our couriers, some of the package statuses are not being updated in real-time. Sometimes, the packages are being delayed because of unforeseen incidents. If you think that the package has been stuck for a period of time, you can contact us and we will be happy to verify the status with our Logistics Team.

      Where are your products shipped from?

      We have two warehouses in Arizona and Shenzhen. We follow strict protocols and make sure devices are sanitized for your protection before they are shipped. We are also monitoring all packages to make sure they are delivered in a timely manner.

      The shipping address is incorrect, how can I change it?

      If the shipping address needs to be updated and the order is not yet fulfilled, we will be happy to update it on our end. Kindly send us an email at support@kenkoback.com. However once the order is fulfilled, we will no longer be able to make the changes. In this case you need to monitor the package then and once it is endorsed to your local courier, you can contact them and request the update.

      I received an incorrect device, what can I do?

      Our warehouses pride themselves on the accuracy of their picks, however should you happen to receive the wrong order, you can send us an email at support@kenkoback.com and kindly attach a photo of the incorrect device for verification.

      I returned my order and tracking shows that it is already delivered to you.

      You can send us an email at support@kenkoback.com and we will be happy to make a follow-up to our returns facility. Please note that we send a driver to our PO box once a week on Tuesday to collect the returns. It takes our team 3-4 business days to quality check the products and process refunds. If the product is damaged then you may not be eligible for a return.

      Product

      What is the difference between the Neck Cloud and the Neck Hero?

      The Neck Cloud is made from firm memory foam so it is a lot more comfortable but only has two levels of traction depending on which end of the device you use. The Neck Hero is made from ABS and is a lot harder due to the acupressure nodes. However, the Neck Hero has three adjustable levels which allows for more cervical traction. The acupressure nodes are a point of contention with our customers. Certain customers love them while others don't like them at all. This is the main reason we added the Neck Cloud to our line.

      Can I use the back stretcher on a chair?

      Yes, the back stretcher doubles as a lumbar support so you can use it while sitting on a chair. However, we highly recommend using it on the floor to maximize the stretch.

      When I first used the device, I felt soreness & stiffness?

      You may feel soreness or stiffness after using the device for the first couple times. This is just your body adjusting to the device. After continual use, you will start to experience all the amazing benefits like thousands of our other customers.

      How long do I need to use the device (Neck Hero, Back Stretcher or Neck Cloud)?

      We recommend starting with 2 five minute sessions a day then building up towards 10-minute sessions per day.

      How soon can I see the results?

      The majority of customers experience relief instantly. This also depends on the severity of the pain. Others began to see a remarkable improvement in their condition after a couple of weeks of use.

      I received my Snooze Right and it has a strange smell?

      Our pillows are all vacuum-sealed to protect them during transit. On occasion when unpacking the pillow, it may have a strong odor. You can leave the pillow outside under the sun for a couple days and the smell will disappear.

      I bought a neck stretcher and the arch keeps on popping out when I assemble it. Is it defective?

      Sometimes if the device has been kept in one position for a long time the ABS starts to mould into that shape. When you move down a position on the device the larger side will start to pop out. In order to fix this, you will just need to place the larger side into the desired position first before sliding in the curved side. That should keep the device in position.

      What specific health conditions can I use for the Neck Hero™ - Cervical Traction Device?

      This device is perfect for treating: chronic neck pain, tension headaches, tight & sore neck muscles, desk posture as well as upper back & shoulder pain. It’s also great for treating specific conditions like cervical spondylosis, disc degeneration, pinched nerve & herniated disc.

      What specific health conditions can I use for the Kenko Back™ - Orthopedic Back Stretcher?

      Our Orthopedic Back Stretcher can help with back, neck, and shoulder pain and has assisted customers with sciatica, spinal stenosis, spinal compression, and bulging discs. It works great to stretch your back and naturally decompress your spine which relaxes your muscles and restores your natural curve.

      ORDERING

      I forgot to use the discount code, can I cancel the order and place a new one with the code?

      If in case you forgot to apply the discount code, you can get in contact with us to manually update the code. Just make sure to provide the code for us to check if you are eligible to use the code. 

      There is another charge showing in my bank account. Was I double-charged?

      If in case you see two charges, the other one might be the authorization charge. This is not an actual charge, an authorization charge is an approval from a card issuer, usually through a credit card processor, that the customer has sufficient funds to cover the cost of the transaction. You can also verify this with your banking authority.

      Why am I not receiving email updates?

      You may not be receiving confirmation emails or updates due to an invalid email when you placed your order. Our emails will also occasionally appear in your junk mail folder, so please check that inbox as well.

      I incorrectly placed the order, can I still cancel it?

      You are entitled to cancel your order within 24 hours after it was placed. You can send an email to us for the cancelation request and kindly inform us on the subject line that it is a cancelation request for it to notify us that it is urgent. Please note that our Customer Service Team is out of the office during the weekend. If in the event the order was fulfilled, you need to return the device to us for a refund.

      I did not receive my invoice, how can I request it?

      If you would like to request an invoice, you can send us an email and we will be happy to provide it to you. 

      Which currency is shown on your website?

      Prices on our website will be shown in your local currency but will automatically convert to USD at checkout.

      Which payment methods do you accept?

      • We accept payments in USD from the following card providers:
      • Visa
      • Mastercard
      • American Express
      • Afterpay
      • We also accept PayPal and Apple Pay.

        If you're using Apple Pay, please take extra care to double-check your shipping address before placing your order, as it sometimes auto-fills your billing address into the shipping address section.

      Can I use multiple discount codes at once?

      Unfortunately, there is a limit of one discount code per order! Many of our discount codes are also limited to one use per customer.

      Help & Support

      Shipping

      What do I do if I receive a notification saying my package is “Delivered” however I did not receive it?

      You can check your mailbox, porch, garage, or any place in your house where the carrier might have placed it safely. You can also check it with others in your house that might have accepted the package. There are some instances that the courier is updating the status to “Delivered” but could still take 24-28 hours before they can deliver it to you. This is because of the surge of packages being handled by the local courier. If 48 hours have passed and you still do not have it, you can contact us or directly get in touch with your local courier.

      How can I find my local tracking number? 

      We have our Track Your Package feature on the website however it will not provide your local tracking number. If you would need to contact your local courier, you can get your local tracking number by going to https://www.kenkoback.com/apps/parcelpanel

      Why is my tracking number not working?

      Our tracking numbers take a couple of days to become active. Tracking numbers have been slow to update despite the packages being shipped as they are processed by our shipping partners. Don’t be alarmed if you get an error message when you track the package, kindly give it some time to be activated.

      Why is my tracking number not moving/updating?

      Due to the number of packages being handled by our couriers, some of the package statuses are not being updated in real-time. Sometimes, the packages are being delayed because of unforeseen incidents. If you think that the package has been stuck for a period of time, you can contact us and we will be happy to verify the status with our Logistics Team.

      Where are your products shipped from?

      We have two warehouses in Arizona and Shenzhen. We follow strict protocols and make sure devices are sanitized for your protection before they are shipped. We are also monitoring all packages to make sure they are delivered in a timely manner. 

      The shipping address is incorrect, how can I change it?

      If the shipping address needs to be updated and the order is not yet fulfilled, we will be happy to update it on our end. Kindly send us an email at suport@kenkoback.com. However once the order is fulfilled, we will no longer be able to make the changes. In this case you need to monitor the package then and once it is endorsed to your local courier, you can contact them and request the update.

      I received an incorrect device, what can I do?

      Our warehouses pride themselves on the accuracy of their picks, however should you happen to receive the wrong order, you can send us an email at support@kenkoback.com and kindly attach a photo of the incorrect device for verification. 

      I returned my order and tracking shows that it is already delivered to you.

      You can send us an email at support@kenkoback.com and we will be happy to make a follow-up to our returns facility. Please note that we send a driver to our PO box once a week on Tuesday to collect the returns. It takes our team 3-4 business days to quality check the products and process refunds. If the product is damaged then you may not be eligible for a return.

      ORDERING

      I forgot to use the discount code, can I cancel the order and place a new one with the code?

      If in case you forgot to apply the discount code, you can get in contact with us to manually update the code. Just make sure to provide the code for us to check if you are eligible to use the code. 

      There is another charge showing in my bank account. Was I double-charged?

      If in case you see two charges, the other one might be the authorization charge. This is not an actual charge, an authorization charge is an approval from a card issuer, usually through a credit card processor, that the customer has sufficient funds to cover the cost of the transaction. You can also verify this with your banking authority.

      Why am I not receiving email updates?

      You may not be receiving confirmation emails or updates due to an invalid email when you placed your order. Our emails will also occasionally appear in your junk mail folder, so please check that inbox as well.

      I incorrectly placed the order, can I still cancel it?

      You are entitled to cancel your order within 24 hours after it was placed. You can send an email to us for the cancelation request and kindly inform us on the subject line that it is a cancelation request for it to notify us that it is urgent. Please note that our Customer Service Team is out of the office during the weekend. If in the event the order was fulfilled, you need to return the device to us for a refund.

      I did not receive my invoice, how can I request it?

      If you would like to request an invoice, you can send us an email and we will be happy to provide it to you. 

      Which currency is shown on your website?

      Prices on our website will be shown in your local currency but will automatically convert to USD at checkout.

      Which payment methods do you accept?

      • We accept payments in USD from the following card providers:
      • Visa
      • Mastercard
      • American Express
      • Afterpay
      • We also accept PayPal and Apple Pay.

        If you're using Apple Pay, please take extra care to double-check your shipping address before placing your order, as it sometimes auto-fills your billing address into the shipping address section.

      Can I use multiple discount codes at once?

      Unfortunately, there is a limit of one discount code per order! Many of our discount codes are also limited to one use per customer.

      Product

      What is the difference between the Neck Cloud and the Neck Hero?

      The Neck Cloud is made from firm memory foam so it is a lot more comfortable but only has two levels of traction depending on which end of the device you use. The Neck Hero is made from ABS and is a lot harder due to the acupressure nodes. However, the Neck Hero has three adjustable levels which allows for more cervical traction. The acupressure nodes are a point of contention with our customers. Certain customers love them while others don't like them at all. This is the main reason we added the Neck Cloud to our line.

      Can I use the back stretcher on a chair?

      Yes, the back stretcher doubles as a lumbar support so you can use it while sitting on a chair. However, we highly recommend using it on the floor to maximize the stretch.

      When I first used the device, I felt soreness & stiffness?

      You may feel soreness or stiffness after using the device for the first couple times. This is just your body adjusting to the device. After continual use, you will start to experience all the amazing benefits like thousands of our other customers.

      How long do I need to use the device (Neck Hero, Back Stretcher or Neck Cloud)?

      We recommend starting with 2 five minute sessions a day then building up towards 10-minute sessions per day.

      How soon can I see the results?

      The majority of customers experience relief instantly. This also depends on the severity of the pain. Others began to see a remarkable improvement in their condition after a couple of weeks of use.

      I received my Snooze Right and it has a strange smell?

      Our pillows are all vacuum-sealed to protect them during transit. On occasion when unpacking the pillow, it may have a strong odor. You can leave the pillow outside under the sun for a couple days and the smell will disappear.

      I bought a neck stretcher and the arch keeps on popping out when I assemble it. Is it defective?

      Sometimes if the device has been kept in one position for a long time the ABS starts to mould into that shape. When you move down a position on the device the larger side will start to pop out. In order to fix this, you will just need to place the larger side into the desired position first before sliding in the curved side. That should keep the device in position.

      What specific health conditions can I use for the Neck Hero™ - Cervical Traction Device?

      This device is perfect for treating: chronic neck pain, tension headaches, tight & sore neck muscles, desk posture as well as upper back & shoulder pain. It’s also great for treating specific conditions like cervical spondylosis, disc degeneration, pinched nerve & herniated disc.

      What specific health conditions can I use for the Kenko Back™ - Orthopedic Back Stretcher?

      Our Orthopedic Back Stretcher can help with back, neck, and shoulder pain and has assisted customers with sciatica, spinal stenosis, spinal compression, and bulging discs. It works great to stretch your back and naturally decompress your spine which relaxes your muscles and restores your natural curve.

      Still Need Help?

      Email our friendly team at

       support@kenkoback.com

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